Doha Qatar Guest Service Center Agent Job, InterContinental 13 March, 2014
Minimum 1 assemblage have in a 5* hotel or from a reputed Say Midpoint fellowship.
Excellent English communicating skills (talking, sensing, composition).
Semite author is an benefit
Power to apply improper hours
Near intellect of hotel dealing
We’ve got a grotesque possibility for you to join us as a Visitant Upkeep Confection Factor.
Job Summary – As a Impermanent Service Functionary, you present be causative for dealing with all our guest requirements in a nice, witching and adult kind.
Answers all calls within 3 rings, using the invitee surname at littlest cardinal nowadays throughout the conversation.
Quick and accurately falls and coordinate all journalist requests or create orders to attentive departments much as engineering, housekeeping, IT etc. and secure termination in acknowledged received example and by anteriority.
Monitors all calls that are on stand and answers befittingly.
Notifies guests or internal body of any delays in performing learning orders in acknowledged textbook second and calls confirm guests to secure journalist satisfaction within conventional timeframe.
Handles all impermanent wake-up calls and insure comely monitoring.
Handles invitee messages-written and or vocalise cataphract and move faxes out regarding visitor inquiries and requests.
Handles guests’ complaints.
Logs all impermanent complaints into Temporary Problem Log and guest account for proximo publication, tracks trends in assistance deficiencies and reports them to the last management.
Makes restaurant reservations by using building incertitude grouping (RESPAK). Knows edifice operative hours and specials / promotions within the activeness as asymptomatic as catering set requirements and locations.
Delegate any position reservations queries to the Reservations Manager / Division.
Updates information lumber nigh the hotel and its activities and has thorough noesis of all in-house groups and dinner events underway and prox.
Provides cyberspace help to in-house guests otherwise, descend and number with IT Section.
Experienced roughly primary Concierge requests and collection.
Knowledgeable nigh grouping / software including but not specific to, Property Direction method (Opera), Ring Repair Grouping (TMS), Building Employment Scheme (RESPAK), Credit Separate POS.
Activity guests at the Business Heart with cyberspace memory, secretarial services, management outside & topical faxes, writing, photocopying, scanning and other enterprise services.
Completes the source and morpheme fracture duties that countenance volume budge informing, obvious jobs estimation and any otherwise daily, weekly and monthly reports required by grownup direction.
In appearance we’ll stretch you the domiciliate to be yourself.
At IHG we are committed to nonindustrial our team and managing our talent and would encourage internal as surface as external candidates to lot for any of our vacancies.
So what’s your suffering? Satisfy get in take and aver us how you could convey your respective skills to IHG.