Honeywell Job, Assurance 360 Manager, Country Leader E&ES, Account Manager 22 April
Manage the Assurance 360 agreement
Interface directly with the customer focal points to ensure they are well informed and that their specific expectations and requirements are understood and managed.
Track and report on results contributing to Balanced Scorecard.
Analyze results to identify and implement performance improvement opportunities.
Oversee the incident management process, including escalation where required.
Oversee remote and site works change management (incl Phoneix test bed works, project works, system upgrades, refreshes and updates) to ensure that approved processes are followed and successful outcomes achieved.
Manage effective and efficient scope delivery within budgeted cost allowances and identify scope growth opportunities.
Ensure that Program Plans (incl HSE, Communications, Risk Management, Technology Roadmaps etc) and Program Reports are maintained in a timely manner.
Coordinate activities of multiple functional groups (as listed below).
Communication with the Customer in accordance with a contract specific Communications Plan (supported by Stakeholder Analysis and RASCI).
Ensure compliance with a contract specific HSE Plan.
Help resolve incidents and troubleshoot problems (including an escalation process for the customer).
Review system performance metrics and plan / manage accordingly
Oversee all upgrades and migrations..
Work within Customer’s change management process
Serve as a reviewer of all significant change requests
Include an operational risk/benefit assessment for all significant changes
Participate in all pre-outage planning meetings and support all On-Process Migrations
Review and advise the site on all project activities affecting the control system
Ensure documentation is updated in a timely and accurate manner.
Communicate training needs that would improve system performance or reliability (including Training Needs Analysis, Training Plan and Competency Matrix for Honeywell & Customer team members).
Manage third party underpinning contracts to ensure cost effective, appropriate quality and timely performance.
Be a change agent – influence, consult, and lead efforts for sharing and standardizing of best practices and processes within Honeywell and the customer.
Manage the escalation process (per Incident Management procedure).
Coordinate with TAC Performance Lead to obtain information on SR status, etc. *TAC Performance Lead coordinates resources such as DE and others to work the Service Requests.
Ensure that all products, projects, solutions are supportable throughout Honeywell.
Experience & Qualifications:
Bachelor’s degree in Engineering preferred
Appropriate technical/business qualification for role
Six Sigma Certification
Green Belt Project Execution
ITIL Certification preferred
Strong Honeywell experience
Extensive experience in the Industrial Automation or Relevant Industry
Field Service experience
10+ years of customer delivery in services &/or project environment
Must be able to effectively communicate in English
Project Management proficiency
Microsoft Office Expertise
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