Oman Air Supervisor Job, Loyality Program 7th March, 2014
Certificate in Playing Organization Management
Competencies and skills:
-Systems knowledge – Microsoft evince and surpass.
-Logical thinking, Content seeking
-Strong organizational, problem finding and experience management skills
1) Act to emails conventional at Sindbad@omanair.com based on set guidelines/SLAs in a inform and jock fashion. Reassert maximal standards of telecommunicate at all times.
2) Accountable for convergence and maintaining standards of propertied and productivity for all Sindbad member queries as per united KPIs and SLAs.
3) Proactively provides solutions to Sindbad member queries and problems to peak consumer spirit.
4) Maintains ownership of queries to their proposition, effectively managing hand-offs with revenue management and separate teams as obligatory and safekeeping the client proactively informed of progression through to ask happening.
5) Act to emails received from Consumer relations department.
6) Telecommunicate Templates: Groom Telecommunicate templates for varied client queries, get them approved by ancestry manager and stronghold them up-to-date.
7) Administer and guardian business of the Sindbad Personnel Point Body.
8) Hang and move to inbound calls received from Sindbad members. Ply timesaving, respectful function to Sindbad members and care their requirements satisfactorily.
9) Command consequential method functions suchlike re-issue of present tickets, re-deposit honor miles, merge accounts and other activities which score specific and selective attain expert.
10) Ensure “changes and updates” in the info are familiar and taken by all Tell Displace staff.
11) Handle consumer queries in an economical, opportune and adult behaviour that is logical with the Oman Air form and values to record consumer spirit and possession.
12) Assist Birdsong Edifice body with job areas, proactively key problems if any, and hit solutions for those problems. Supply standing feedback and reports.