Qatar Customer Service Assistant Job, Al Futtaim Group 20 March, 2014
To manipulate the Turn & Defrayment Desk in the keep in day to day function. It is the overall responsibleness of the JH to eff decisions regarding any workplace or payment, and lick any problems so as to secure that the customer is completely satisfied when he/she leaves the outlet.
* To insure that the customers who arise to the Returns & Replace desk comprehend the insurance as freehanded and the procedure quick and sluttish.
* To be fit to use their instrument to palm special problems with plebeian sensation, thereby ensuring a satisfied client who present grow hindmost. Thus, by providing fantabulous client function the JH guides his group in using the chance to acquire potentially forfeited customers.
* Hold customer in constructive and impartial form as they bang an heavy role in regaining potentially squandered customers.
* To be judicious in management returns and commute issues. Based on his/her mind, experience and someone precondition by the direction the JH may play exceptions with the utility of retaining a consumer or redressed of documented grievance.
* To be involved in the grooming and use and looks after all aspects that affects their day to day performance and is judicious for their yearbook categorization.
* To use the information from Returns& Replace desk to detect and act upon or examination to the management most a creation flaw, country difficulty or business job
Change regular / weekly / monthly reports of transactions at the returns & Work desk. The aggregation is old to adaptive with the currency soil as recovered as the accounts for the phase of the news. The aggregation is also alpha for analysing trends on income and profit and execution of the accumulation.